Voicemail
Setup
Directions for setting up your voicemail for the first time.
SETUP VOICEMAIL
Select the Messages button on your IP Phone
Press the * key
Enter your 5 digit extension: ( Ex: 41011 -as found on the IP Extension List)
Enter your password, first time enrollment default password = 12345
You will hear – Welcome to Unity and will be asked to take some time to setup your voicemail. To ensure setup is complete please follow the instructions completely.
NOTE: If you skip the recorded voice setup option you will not be placed in the directory.
You will be asked to do the following
Record a voice: State your First and Last Name and press the # sign to save it.
Personalize your greeting: this is what your callers will hear when they are sent to Voicemail. Press the # sign to save greeting.
Change your password: This must be at least a 3 digit number, you will be asked to confirm this and press the # sign.
Additional Voicemail or IP Phone Instructions
HOLD
Placing a call on Hold:
Receive Call
Press "HOLD" button
Resuming a call on Hold:
Single call holding:
Press "RESUME" button
Multiple calls holding:
Press the up/down arrows to holding call and press "RESUME" button
TRANSFER
Supervised Transfer:
Receive call
Press "TRANSFER" button
Dial Number - Example: 55555
Wait for called party to answer
Press "TRANSFER" button
If called party refuses call, press up/down arrows to scroll to holding call
Press "RESUME" button
Blind Transfer:
Receive call
Press "TRANSFER" button
Dial Number - Example: 55555
Press "TRANSFER" button
RETRIEVING VOICEMAIL
On your phone:
Press "MESSAGES" button
Enter password - Default is "12345"
Follow prompts
On another IP phone:
Pick up handset
Dial "43999"
Enter your personal 5 digit extension
Example - 55555
Enter your password
Follow prompts
FORWARD ALL CALLS
Primary Line
Press "CFWDALL" button
Enter phone number to forward calls to
To cancel call forwarding, press "CFWDALL" button
To forward a call directly to voice mail, enter extension 43999
CALL PARK
You can park an active call and then retrieve it from another phone.
During an active call, press the MORE soft key until you see the Park tab
Press the PARK soft key to park the call. The LCD displays the number where the call is parked.
Before you hang up, make a note of the call park number.
To retrieve the parked call, go to any ip phone in the building and dial the * and the call park number.
(A limited amount of time, 5mins., is all you will have to answer the call on another phone before it reverts back to the original phone.)
RETRIEVING VOICEMAIL FROM HOME
On a personal phone:
Call 540 662 3889 and press 2
Enter you voicemail number and pin that you created